At Nailz27, each appointment is intentionally curated to deliver a private,elevated nail experiencedefined by precision, care, and quiet luxury.

NAILZ27 STUDIO POLICIES

Private Appointment Studio - Auckland, New Zealand

1. BOOKING & RESERVATIONS

Appointments at Nailz27 are secured exclusively by booking.

A $15 or $25 booking reservation fee is required to confirm all appointments.

This fee :

Secures dedicated appointment time
Is applied towards the total service cost
Is non-transferable/refundable for missed appointments or late cancellations

Booking confirms acceptance of Nailz27 studio policies.

2. CANCELLATION & RESCHEDULING POLICY

Nailz27 operates strictly by appointment to ensure fairness to all clients.

We require a minimum of 24 hours' notice for cancellations or appointment changes.

Where less than 24 hours' notice is provided, including :

same-day cancellations
missed appointments (no shows)
arrivals too late to complete the service safely

the full service fee may be charged to cover reserved appointment time.

This policy complies with New Zealand service reservation practices where time has been exclusively allocated.

3. LATE ARRIVALS

Clients arriving more than 5 minutes late may :

incur a $15 late adjustment fee, or
require rescheduling where remaining time is insufficient.

Late arrival decisions are made at Nailz27's discretion to maintain scheduled service quality for all clients.

4. HEALTH & SAFETY REQUIREMENTS

In accordance with hygiene and indection-control standards, Nailz27 cannot perform services where there is evidence of :

fungal infections
contagious nail or skin conditions
open or inflamed wounds
medical conditions unsuitable for cosmetic treatment

If concerns arise during an appointment, the service may be safely discontinued.

Where applicable, clients may be asked to obtain written medical clearance before future bookings.

5. SERVICE RESULTS &CLIENT RESPONSIBILITY

Nailz27 provides services using professional skill, care, and industry-standard products consistent with obligations under the Consumer Guarantees Act 1993.

However, service longevity and appearance may vary depending on:

lifestyle factors
aftercare practices
exposure to chemicals or water
nail condition at time of service
maintenance timing

Clients are responsible for following aftercare guidance provided.

6. AFTERCARE & PRODUCT REMOVAL

Damage resulting from :

self-removal of products
removal performed by another salon
failure to follow aftercare advice

is not considered a service fault.

Professional removal and maintenance appointments are strongly recommended.

7. REPAIRS & CONSUMER GUARANTEES

Under New Zealand consumer law, clients are entitled to remedies where services are not carried out with resonable care and skill.

If you believe a service concern relates to workmanship, please notify Nailz27 within 48 hours of your appointment so the matter can be assessed.

Repairs or solutions will be offerred where required under the Consumer Gurantees Act.

Issues arising from normal wear, lifestyle factors, or failure to follow aftercare instructions are not classified as service defects.

8.PRICING &SERVICE VARIATIONS

Service times and pricing are based on average treatment conditions.

Additional time, restorative work, or corrective services required due to nail condition may incur additional charges, which will be discussed where possible prior to proceeding.

9. STUDIO CONDUCT

Nailz27 maintains a respectful, private studio environment.

We reserve the right to refuse or discontinue service where behaviour is :

abusive
threatening
disrespectful
unsafe

toward staff or the studio environment.

10. HYGIENE & PROFESSIONAL STANDARDS

Nailz27 maintains strict sanitation and hygiene protocols consistent with professional beauty industry standards.

Products used are selected to prioritise nail health and safety, including MMA-free professional systems.

11. LIABILITY LIMITATION

To the extent permitted under New Zealand law, Nailz27 is not liable for :

allergic reactions not previously disclosed
pre-existing nail conditions
outcomes affected by clients lifestyle or aftercare

Clients must inform the tecnician of allergies, sensitivities or medical conditions prior to treatment.

12. POLICY ACCEPTANCE

By confirming a booking, clients acknowledge they have read, understood, and agreed to Nailz27 studio policies.