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Dear customers,

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We pride ourselves of having highest hygienic standards and want you to have healthy nails, lashes & brows.

You will be given advise in your best interest how to treat your nails, lashes & brows if necessary. 

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All our products are MMA free, Vegan, Organic and Environment Friendly. 

MMA is not recommended for use in acrylic nail products because it is much too hard, and can tear the nail off the finger easily. It is also solvent resistant, which makes it very difficult to remove. It takes a long time to remove MMA when soaking in acetone. Many technicians damage the nail plate when prepping for MMA, since that product needs grooves in the nail in order to stick well. A technician should always protect and preserve the natural nail under any enhancement product. And, finally, MMA should not be used in nail products because the FDA has determined that it is not safe for that purpose.

(Low prices can be an indicator that a salon uses MMA. MMA is considerably less expensive to purchase than the safer alternative EMA.) 

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Duration of any services can vary. The times for our services listed are guidelines only.

Buffing and Shaping times vary due to the condition of the nails and sensitivity of each client towards the service.

Application of polishes can vary depending on the nails and season of the year. Changes in temperature and humidity do influence the curing time. 

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Manicures and Pedicures will not be performed on Fungal, Infected or Dis-coloured Nails.

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There is no guarantee and no free service once a customer has left the Nail Studio and damages the nails. Please understand that the customer's daily activities that can lead to chipping etc. are not our responsibility.

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Customers take full responsibility when they come with damaged and broken nails and want to go for any polish application services without treatment or fixing of the damaged nails.

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For 'After hour' services extra charges apply.

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Customers are requested to be on time as we are taking customers by appointment only.

Online booking fee is non-refundable in any circumstances.

If you are late more than 5 minutes you must reschedule with an additional cost of $15. Or pay an extra charge of $15 to continue with the service.

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24 hour cancellation policy applies.  

Less than 24hrs cancellation or same hour cancellation or last minute cancellations with or without notification - client will be due to pay the full amount of the session booked.

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Nails not manicured/pedicured for 6 months will need minimum 2 sessions of Spa Manicure/Pedicure booking to be thorough cleaned. If the nail artist is made to work extra time charges will apply accordingly.

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For LVL Lash lift and tint Treatment follow the following rules to get desired results.

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24 hours prior to the LVL appointment:

Do not wear water-proof mascara, if you have had a spray tan, ensure guide colour (bronzer) is washed off.

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On the day of appointment: 

Do not wear mascara.

Do not wear compact powder or foundations on eyes or around eyes.

Do not have a spray tan.

Avoid applying oily products on your lashes or around your eyes.

Contact lenses must be removed prior to the treatment, for this reason we recommend glasses are worn.

Bring your own umbrella if raining to protect your LVL or HD brows treatment as it is clients responsibility to look after them once the service is provided & not a responsibility of the lash/brow artist.

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We are based in central auckland. We charge for Product, Service and Quality.

These are luxury services customers are fully responsible for their affordability.

Thus read thoroughly prices of every service and terms & conditions before booking.

Nail artist isn't responsible for clients weak nails when they removal the polish or sns or acrylics by themselves. 

Nail/lash/brow tech is regularly asking you for any discomfort during the service as a protocol, so kindly speak up at the time of any discomfort, do not complain later in order to get a discount as it is clients responsibility when they where given an opportunity to speak they clearly didn't. Nail/Lash/Brow tech is not a mind reader.

Once client gets their nails/lashes/brows done it is clients responsibility to look after them, do not question the technician for what you perform at work & home as technicians problem.

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1.For example., If any client eats/cooks/cleans with their hands and turmeric/food colour/chemicals discolours their nails it has nothing to do with nail techs works she/he did on nails, re think before blaming as it is really uncomfortable situation for techs to make clients realise their mistake. 

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2. Second example., If you wet your lashes and brows straight after the service while you are suppose to stay away for 24 to 48 hrs from water/moisture and you clearly didn't just because it was a rainy day and you forgot your umbrella. It is clearly not technicians responsibility as clients are informed about aftercare before leaving the salon.

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3.Third example., If a client is a gardener or cleaner or rough with nails or has dry hands or eczema it has nothing to do with nail tech on chipping of their nails or polish or long acrylics. Use your fingers carefully when long acrylics are done if you cant handle get it done short, do not blame or lie to nail tech for your rough use of fingers and carelessness.

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It will be highly appreciated if ppl can be bit more mindful of their own actions before blaming nail/lash/brow techs. 

Nail techs are not obliged/responsible to give discount to ppl who want to come every 2 weeks.

Nail techs are not responsible for anyones fast growing nails. And in order to get your way/discount do not start complaining as it is very hurtful and disrespectful behaviour towards the nail/lash/brow techs.

We do not tolerate disrespectful and arrogant behaviour by customers under no circumstances either online or in person.

I as a nail/lash/brow technician am here to help. I do treat ppl with respect and appreciate the same from everyone.

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